st: hi
st: i already chatted with you or a colleague of you yesterday
st: i'm waiting for bets to be calculated since almost 5 days now
Betchance LTD: wait a moment please
st: it's really getting ridiculous
Betchance LTD: can you give me bet number please
st: .... and ....
st: yesterday i got an answer like "yes we will take care of that ASAP"
st: what is ASAP for you, 2 days?
st: sorry, i'm kind of upset with all this ;-)
Betchance LTD: 
Betchance LTD: no don't be upset please
st: well, you're the only bookie i know where it's such a hardship to get bets settled
st: 5 days is crazy, come on
Betchance LTD: no wait i think they were just missed
st: 5 hours would be ok
st: as a customer one always thinks that if you dont take care of that yourself, it just gets forgotten
st: which is not good
Betchance LTD: no pls i will update them now
st: what would have happened if i had not talked to you now?
st: honestly ;-)
Betchance LTD: no we would have updated them for sure but thanks you know we are a bit busy from one thing to another
st: ok
st: but you know, its not that it takes some hours longer than expekted
st: its DAYS!
st: are you too few people working there maybe
Betchance LTD: done you see
Betchance LTD: how efficient
Betchance LTD: do you want to work with us? you know how difficult it is with all these clients daily
st: i can imagine
st: do you enter all those results by hand?
st: i mean, how do other bookies do that? they have the same number of clients i'm sure
st: but the bets are settled within 1-2 hours
Betchance LTD: yes i know, no we call one by one the leader of the teams to give us the result by phone!
Betchance LTD: obviously no, don't worry very soon this thing won't happen anymore
st: you call every team? wow
st: is that usual?
Betchance LTD: it is not true, it is a joke
st: i see
st: well you see, i almost believed
st: not a good sign
Betchance LTD: no we would never finish if we call all teams every day
st: the thing is, i think that so many people are pissed because it takes ages
st: those are your customers!
Betchance LTD: no you know how they write and what they write every day,sometimes eve stupid thing but one has to reply to them cause still they are clients, and we are just for some weeks in this way, within some days we'll return back to the betchance everybody knew
Betchance LTD: and we'll receive no complaints at all in chat for results
Betchance LTD: bye
st: thank you, bye