From: [email protected]<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com
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To: @hotmail.com<o
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Date: Wed, 4 Jul 2012 15:24:07 +0100<o
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Subject: Stephen, A message from Paddy Power [Incident: 120701-000418]<o
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<TABLE class=MsoNormalTable style="WIDTH: 457.5pt; mso-cellspacing: 0cm; mso-yfti-tbllook: 1184; mso-padding-alt: 1.5pt 1.5pt 1.5pt 1.5pt" cellSpacing=0 cellPadding=0 width=610 border=0><TBODY><TR style="mso-yfti-irow: 0; mso-yfti-firstrow: yes"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #e0e0e0; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8" colSpan=2>
</TD></TR><TR style="mso-yfti-irow: 1"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #c6d3ba; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
Response Via Email (Liam) <o
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</TD><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #c6d3ba; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
04/07/2012 03.24 PM <o
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</TD></TR><TR style="mso-yfti-irow: 2"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" colSpan=2>
Hi Stephen, <o
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I have requested your statement and this should be with you in the coming days.<o
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If you have any further queries please click here to avail of our Live Help or send us a Tweet to @AskPaddyPower.<o
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<o
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Kind Regards,<o
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Liam<o
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Paddy Power Sports Support<o
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</TD></TR><TR style="mso-yfti-irow: 3"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #a0c4de; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
Customer By Email (Steve) <o
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</TD><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #a0c4de; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
03/07/2012 04.41 PM <o
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</TD></TR><TR style="mso-yfti-irow: 4"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" colSpan=2>
Jesus H. Christ on a broomstick. <o
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How the hell am I supposed to confirm anything about the billing address on my account when YOU CLOSED THE F**KING THING so that I have no access to it?<o
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But since the account was opened less than 1 month ago and I have not moved house since then I think it is safe to assume that the address you have on file is correct.<o
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The real question is whether or not PP is capable of getting the statement in the envelope, sealing the envelope, putting the correct address on it with the right amount of stamps/franking and getting it to a post box in a condition suitable for delivery sometime before hell freezes over. Based on the evidence presented to me in the last couple of days I make the odds about 10/1 against. Want a bet? <o
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Steve<o
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<HR align=center width="100%" SIZE=2>
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From: [email protected]<o
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To: @hotmail.com<o
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Date: Tue, 3 Jul 2012 13:28:04 +0100<o
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</TD></TR><TR style="mso-yfti-irow: 5"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #c6d3ba; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
Response Via Email (Clare) <o
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</TD><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #c6d3ba; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
03/07/2012 01.28 PM <o
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</TD></TR><TR style="mso-yfti-irow: 6"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" colSpan=2>
Dear Steve <o
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We can send you a full statement via post. Can you confirm the billing address on your account is fully up to date to receive this?<o
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If you have any further queries please click here to avail of our Live Help.<o
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Kind Regards,<o
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Clare<o
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Paddy Power Sports Support<o
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</TD></TR><TR style="mso-yfti-irow: 7"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #a0c4de; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
Customer By Email (Steve) <o
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</TD><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #a0c4de; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
03/07/2012 12.26 PM <o
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</TD></TR><TR style="mso-yfti-irow: 8"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" colSpan=2>
Good afternoon, <o
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Please provide me with a statement showing every single transaction that took place from the date I opened the account as I am by no means convinced that the balance you have quoted here is correct.<o
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I would have thought that this would have been provided as a matter of common courtesy in light of the fact that it is you that closed the account and not me. Before I had even had the chance to check it !!!<o
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Steve<o
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<HR align=center width="100%" SIZE=2>
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From: [email protected]<o
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To: @hotmail.com<o
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Date: Tue, 3 Jul 2012 11:37:02 +0100<o
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</TD></TR><TR style="mso-yfti-irow: 9"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #c6d3ba; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
Response Via Email (Ciara) <o
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</TD><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #c6d3ba; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
03/07/2012 11.37 AM <o
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</TD></TR><TR style="mso-yfti-irow: 10"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" colSpan=2>
Hi Steve, <o
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Thank you for confirming the answers to your security questions. I can confirm that your full balance of €82.33 has now been withdrawn back to your card ending in 1038 and this should show in your bank account within 2-5 working days depending on how quick your bank process this payment.<o
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I appreciate your frustration regarding the closure of your account, the decision has been taken by Paddy Power to suspend accepting business from Germany as outlined in our previous emails to you. I apologise for the inconvenience that has been caused by this for you, but unfortunately this decision will stand.<o
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Kind Regards,<o
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Ciara<o
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Paddy Power Sports Support<o
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</TD></TR><TR style="mso-yfti-irow: 11"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #a0c4de; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
Customer By Email (Steve) <o
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</TD><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; BACKGROUND: #a0c4de; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8">
02/07/2012 02.41 PM <o
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</TD></TR><TR style="mso-yfti-irow: 12; mso-yfti-lastrow: yes"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 1.5pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 1.5pt; PADDING-BOTTOM: 1.5pt; BORDER-LEFT: #d4d0c8; PADDING-TOP: 1.5pt; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" colSpan=2>
Good afternoon, <o
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Since I am not being given any choice it looks as if I have no option but to withdraw all funds from my account so here are the answers to your questions<o
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Q1. Can you please confirm your favourite team?<o
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Birmingham City<o
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Q2. Could you please confirm the last 4 digits of your Credit/Debit card?<o
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Take your pick<o
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It's either XXXX if I used my MasterCard or XXXX if I used my Visa Card.<o
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Since my account has been unilaterally closed by you I can not be certain which of these cards was used. Thanks for nothing... again!<o
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I am still looking forward to receiving some answers to my mail from July 1st. Perhaps the following might be of interest to your supervisors:-<o
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The link is http://www.bookmakersreview.com/Ratings_History/No_opening_of_market_in_sight_in_Germany_and_the_Netherlands/10937/<o
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If the link does not work.....<o
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In Germany, the 15 of 16 regional governments, that backed new gambling regulations planning to award 20 nationwide licenses to sports betting companies, have two years to prove to the European Commission their proposal to liberalize the German market is in compliance with EU free market rules. According to several online gambling operators, the taxation regime proposed in Germany precludes any profitable business model. The remote gambling industry hoped the EU would have forced Germany to adopt more competitive measures in line with the liberal regime in Schleswig-Holstein, the only German state that didn't support the new gambling treaty and passed its own legislation. Schleswig-Holstein legislation received the support of a number of large gambling operators like Bwin and Betfair.<o
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UPDATE 17-03-2012: The Administrative Court of Neustadt in the German state of Rhineland-Palatinate has found the sports betting permits granted to Lotto Rheinland-Pfalz and Oddset-Wetten are not in compliance with European laws and the cease and desist orders issued against private sports betting operators are unlawful.<o
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So less than 4 months ago a German court found that what the German government (or rather one of the semi-autonomous German state governments) was trying to do by granting licenses to state run betting operations (and to nobody else by the way) was against EU laws and the warnings that state had given to private bookmakers to stop offering their services in that state were illegal. This is exactly the same scenario that I experienced with the state of Hessen about 10 years ago. The Germans lost then and they are losing now.<o
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So what the hell are PP playing at? <o
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This took me as a private individual a litlle over 1 hour to research and interpret. If PP are not in a position to do this themselves then I am very pleased that my account has been closed. I only hope they are as quick in paying out the funds as they were when closing said account.<o
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And BTW it is not very tactful to include this kind of thing<o
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"Follow us on twitter"<o
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"Check out our iphone and ipad apps: iphone.paddypower.mobi / ipad.paddypower.mobi"<o
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in response to an email from a clearly disgruntled (ex-)customer<v:shape id=_x0000_i1027 style="VISIBILITY: visible; WIDTH: 14.25pt; HEIGHT: 14.25pt" type="#_x0000_t75"> <v:imagedata o:href="http://gfx2.hotmail.com/mail/w4/pr04/ltr/emo/baring_teeth_smile.gif" src="file:///D:\Users\Meyer\LOCALS~1\Temp\msohtmlclip1\01\clip_image002.gif"></v:imagedata></v:shape><o
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Steve<o
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