Hallo,
Mein Deutsch ist nicht so gut, so if you don't mind I would like to ask my question in English. I come aus der Niederlande and I have played for some time at McBet, which is part of Sportwetten Gera.
Since most of their customers are Germans, and I couldn't find any other forum where I found topics about this bookmaker, I would like to tell you about my problem.
I have been betting online with McBet for some time, made some money on the Oscars with them and asked a withdrawal of EUR1200 exactly one month ago through e-mail. I was inmediately asked for a lot of documents (passport etc.), which I all send to them. They verified this and forwarded this to the Payments-department.
After this nothing happened, the money was (and still has not been) deducted from my account and still has not been paid out after one month. I e-mailed them dozens of times, but always get the same response, no matter what I write to them. If I call them and I get to talk to someone who actually speaks English, I'm asked to call back days later (when ofcourse nothing has happened). Last time the person even said he had no idea himself why the money had not been paid out, everything was in order, and he had no idea what he could do about it either.
I have read a lot of people on this forum use this bookie and do get your money in 1 to 2 weeks usually. I'm starting to get really desperate, so I was hoping anyone of you knows what I can do. An e-mailadress of someone within this company, the phone number of the Payments-Department, anything that can possibly help me contact the right person, to ask him why they seem to be paying everybody except me.
Ich hoffe das du mir helfen kann in any way. If you're English is not so good, antworten auf Deutsch is also fine. I can read Deutsch much better then I can write it.
Danke!
bjvv
Mein Deutsch ist nicht so gut, so if you don't mind I would like to ask my question in English. I come aus der Niederlande and I have played for some time at McBet, which is part of Sportwetten Gera.
Since most of their customers are Germans, and I couldn't find any other forum where I found topics about this bookmaker, I would like to tell you about my problem.
I have been betting online with McBet for some time, made some money on the Oscars with them and asked a withdrawal of EUR1200 exactly one month ago through e-mail. I was inmediately asked for a lot of documents (passport etc.), which I all send to them. They verified this and forwarded this to the Payments-department.
After this nothing happened, the money was (and still has not been) deducted from my account and still has not been paid out after one month. I e-mailed them dozens of times, but always get the same response, no matter what I write to them. If I call them and I get to talk to someone who actually speaks English, I'm asked to call back days later (when ofcourse nothing has happened). Last time the person even said he had no idea himself why the money had not been paid out, everything was in order, and he had no idea what he could do about it either.
I have read a lot of people on this forum use this bookie and do get your money in 1 to 2 weeks usually. I'm starting to get really desperate, so I was hoping anyone of you knows what I can do. An e-mailadress of someone within this company, the phone number of the Payments-Department, anything that can possibly help me contact the right person, to ask him why they seem to be paying everybody except me.
Ich hoffe das du mir helfen kann in any way. If you're English is not so good, antworten auf Deutsch is also fine. I can read Deutsch much better then I can write it.
Danke!
bjvv
Deutschland) + 49 (0365) 7375 730
