So, jetzt sind knapp 4 Wochen vergangen und Geld ist noch immer nicht da!

Auf eMails wird nach wie vor nicht geantwortet, außer mit dem bereits beschriebenen Standardtext (Mitarbeiter wird sich kümmern, u.s.w.).

Also habe ich gerade die angekündigte Beschwerde an die Gambling Commission geschrieben.

Mal sehen ob mir die Leute dort weiterhelfen können!

Ich informiere hier weiterhin, wenn sich was tut.

Also die Gambling Commission hilft auch nicht wirklich

die eMail:

Dear ...,

Thank you for your email regarding bettor.com

If you have a complaint about the way a gambling business is being run or about a gambling transaction, that is, disagree with an operator about whether you won, or how much you have been paid, you should follow the process below.

All licence holders must have a clear policy on dealing with complaints, including disputes. This policy must include the process to follow in raising a dispute and should be readily available to you in writing:

· Disputes can be expressed orally or in writing and may occur in person, over the telephone, by letter, by email, or via online support. I recommend writing because this creates an audit trail that can be referred to for the duration of the complaint.
· Complain, to the licence holder concerned, preferably to the head office, providing as much detail as possible. Ideally, you should keep a full record of the dispute.
· The licence holder should investigate the dispute, escalating as necessary, following their internal complaints procedure and informing you of the outcome.
· If you are not satisfied with the outcome, ask the licence holder to refer the dispute to their appointed independent third party for investigation. This forms a part of their licensing conditions. Failure to do so puts them in breach of their licence.
· The independent third party should then contact you in the course of their investigation.

So that your dispute is handled as quickly as possible, you should always follow the licence holder’s complaints procedure in the first instance.

If you feel that a licence holder does not have a proper complaints procedure, they have ignored your complaint, or they have not passed on your details to an independent third party, you can complain to us about their failure to operate a proper complaints process. If we think your complaint is reasonable then we may take this up with the licence holder concerned. We will not investigate the facts of the complaint, but we will check that there is a complaints procedure in place and challenge the licence holder to follow that procedure fully.

In general, we will not be able to help you recover any money that you may have lost. We do not assist in obtaining a refund of stakes placed, or put into a gaming machine.

Further details of the advice we can offer about complaints can be found here

Kind regards,

Paul Kemble
Licensing Administrator

Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP
Gambling Commission - Home Page

Es geschehen doch noch Wunder!

Nach ca. 20 eMails, Beschwerden u.a. auch bei den offiziellen Stellen u.s.w. habe ich heute tatsächlich noch mein Geld erhalten.

Das hat jetzt fast 6 Wochen gedauert

Da hab`ich ja vielleicht nochmal Glück gehabt, denn seit mehr als 2 Tagen laufen dort unangekündigte Wartungsarbeiten. Keine Info über Dauer und Grund. Jetzt ist die Seite sogar komplett unerreichbar.